Question 1

What training do site staff receive?

Accepted Answer

All our staff undergo continuous training and evaluations relating to their area of operation. This ensures all  staff are up to date with the latest best practices. 
That being said, because all events are different, all staff are given specific training and guidance for every event.

Question 2

Do your staff undergo background checks/vetting before being employed?

Accepted Answer

Yes, all our staff undergo very strict screening before being allocated to a client or event. In addition, all staff undergo regular polygraphing, SAPS criminal record checks and financial screening.

Question 3

Where are you based?

Accepted Answer

We’re based in Cape Town and can provide services throughout South Africa, depending on the event.

Question 4

How can I request a quote?

Accepted Answer

Simply contact us via our website, email, or phone, and we’ll provide a customized quote.

Question 5

How is client information protected?

Accepted Answer

All client data is protected by various state of the art security measures including Two Factor Authentication (TFA) and full system monitoring.

Essential information is accessible, when needed, by Senior Staff with the bulk of client information only being accessible by Executive Management.

All staff members with access to client or company information are prohibited from accessing external sites as well as making use, or being in possession of personal electronic devices while using our systems.

Question 6

Can you accommodate last-minute requests?

Accepted Answer

Yes, we’ll do our best to accommodate last-minute requests, depending on availability.

Question 7

What makes The United Group different from other event companies?

Accepted Answer

We provide comprehensive services, exceptional attention to detail, and unmatched professionalism.

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