Question 1

What training do site staff receive?

Accepted Answer

All our staff undergo continuous training and evaluations relating to their area of operation. This ensures all  staff are up to date with the latest best practices. 
That being said, because all events are different, all staff are given specific training and guidance for every event.

Question 2

Do your staff undergo background checks/vetting before being employed?

Accepted Answer

Yes, all our staff undergo very strict screening before being allocated to a client or event. In addition, all staff undergo regular polygraphing, SAPS criminal record checks and financial screening.

Question 3

Where are you based?

Accepted Answer

We’re based in Cape Town and can provide services throughout South Africa, depending on the event.

Question 4

How can I request a quote?

Accepted Answer

Simply contact us via our website, email, or phone, and we’ll provide a customized quote.

Question 5

How is client information protected?

Accepted Answer

All client data is protected by various state of the art security measures including Two Factor Authentication (TFA) and full system monitoring.

Essential information is accessible, when needed, by Senior Staff with the bulk of client information only being accessible by Executive Management.

All staff members with access to client or company information are prohibited from accessing external sites as well as making use, or being in possession of personal electronic devices while using our systems.

Question 6

Can you accommodate last-minute requests?

Accepted Answer

Yes, we’ll do our best to accommodate last-minute requests, depending on availability.

Question 7

What makes The United Group different from other event companies?

Accepted Answer

We provide comprehensive services, exceptional attention to detail, and unmatched professionalism.

Question 8

Do you offer custom packages?

Accepted Answer

Yes we do. In fact, we tailor make all our packages to suit our clients requirements and budget.
For more information on this or to get an obligation free quote/risk assessment, please feel free to contact us.

Question 9

Do you work with preferred vendors for events, or can I use my own?

Accepted Answer

We work with trusted vendors but are happy to collaborate with your chosen suppliers.

Question 10

How far in advance should I book your services?

Accepted Answer

It’s best to book as early as possible, especially for large events, to ensure availability.

Question 11

How do you ensure the safety of guests at large-scale events?

Accepted Answer

Our trained security team uses strategic planning, crowd control measures, and advanced equipment to ensure safety.

Question 12

Are you and your security personnel licensed?

Accepted Answer

Yes, all United Protection Solutions staff as well as the company are PSiRA registered.

Company PSiRA Reg No: 3266778.

Question 13

Can you handle VIP protection for high-profile guests?

Accepted Answer

Absolutely, we specialize in discreet and professional VIP protection services.

Question 14

Do you provide private security services outside of events?

Accepted Answer

Yes, we offer private security services for businesses and individuals.

Question 15

What training do United Protection staff receive?

Accepted Answer

All our staff undergo continuous training and evaluations relating to their area of operation. This ensures all  staff are up to date with the latest best practices. 
Our Guards, Close Protection Officers, Ops Center and Management staff also undergo  training regarding the POPI act and how it applies to our industry.

Question 16

Do you provide full event planning or just on-the-day coordination?

Accepted Answer

We provide both full event planning and on-the-day coordination services.

Question 17

Who provides the security services for United Events' clients?

Accepted Answer

Security is provided by our partner company, United Protection Solutions (Pty) Ltd which is registered with the Private Security Industry Regulatory Authority (PSIRA).

PSiRA Reg No: 3266778.

Question 18

Are there additional charges for events outside of Cape Town?

Accepted Answer

Yes, additional travel costs may apply for events outside Cape Town.

Question 19

What are your payment terms and accepted payment methods?

Accepted Answer

We accept various payment methods, and terms will be provided in your quote.

Question 20

Do you require a deposit to secure your services?

Accepted Answer

Yes, a deposit is required to confirm your booking

Question 21

What is your cancellation and refund policy?

Accepted Answer

Cancellation policies vary by service and will be outlined in your agreement.

Our Security Services

Our Event Services

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